Call us

United Kingdom + 44 (20) 34554866

E-mail

SUPPORT: [email protected]
Roiteks™ a brand of Green Oak LTD. The website is owned and operated by Green Oak LTD Registered address Rozova Dolina 26, Sofia Bulgaria 1000 and located at Boulevard Totleben 53-55, 1606 Sofia, Bulgaria. Green Oak is a subsidiary of Vantu Capital LTD Registered address Trust Company Complex, Ajeltake Rd, Majuro MH96960.

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Return, Refund and Cancellation Policy


Roiteks™ directs funds withdrawals back to the original source of remittance, as a preventative measure.

To request a withdrawal, simply submit a request on your Roiteks™ trading account at the section My Account: Withdrawal.

Please note that due to the company policy:

• The amount specified in your withdrawal request should not exceed your current balance

• There can be only one request pending in the system at a time

In the case you give an instruction to withdraw funds from the Trading Account, Roiteks™ finance department supervises every withdrawal request submitted. Identification documents must be submitted to process any withdrawal. The Company shall pay the specified amount (less any transfer charges, if applicable, within seven to ten (7-10) Business Days once instructions have been accepted and at the moment of payment, your margin requirements, proof of identity (to ensure the safety of your funds) and due diligence criteria have been met. The Company may cancel a withdrawal order, if, according to the Company’s discretion, the remaining funds (after the withdrawal) shall not be sufficient to secure open Position(s) in the Trading Account.

b) The company does not take any responsibility for any delays of withdrawals, due to third party (banks, credit card companies or other service providers) policies, nor any "Force Majeure" events that are not under the company’s control.

c) Minimum withdrawal amount for wire transfers is 1,000.00 (USD, GBP or EUR).

d) Minimum withdrawal amount for Credit card / Debit Card transfers is 100 (USD, GBP or EUR).

e) Minimum Deposit amount is 250 USD, GBP or EUR) Max Deposit amount is unlimited.

The Company shall debit your Trading Account for all payment charges. If you have the obligation to pay any amount to the Company which exceeds the amount held in the Client’s Trading Account, you are required to immediately pay such amount upon Company’s request.

In order to withdraw funds from an account that has been credited with a trading bonus, the trader will be required to execute a minimum trading volume of (bonus amount + Deposit) x25.
Funds can only be withdrawn when the preceding stipulation has been fully met and fulfilled. All trading bonuses are final, and a trading bonus cannot be removed once it has been credited to an account.
In regards to all "7 days guarantee campaign" or all insured money campaign: Insured money is replaced with bonus money. The bonus money needs to meet the following trading requirements in order to be withdrawn. The 1st deposit amount needs to be traded 15 times in order to be eligible for withdraw.
Bonuses come with terms and conditions which require a client to fulfill a trading volume before their trading account is eligible for withdrawals.
a) For a position to count towards the needed turnover, the trade must be open for 24 hours.
b) Sold positions do not count towards the needed turnover.

When requesting a withdrawal from your account, we may need you to provide us with appropriate proof of identity, which may include the following (and possibly other) documents:

What will happen if I do not provide any documentation?

If you decide that you do not wish to provide your documents in accordance with our Terms and Conditions and FCA guidance, we may not be able to provide you with the level of security your account deserves. It will also inevitably delay any withdrawal process you may wish to undergo, as we will be obliged to do a private background check at our cost, in order to determine who you are and to be satisfied that the funds will be credited correctly to your account. These checks are done in conjunction with AML rules under FATF The Financial Action Task Force (FATF) is an independent inter-governmental body that develops and promotes policies to protect the global financial system against money laundering, terrorist financing and the financing of proliferation of weapons of mass destruction. The FATF Recommendations are recognised as the global anti-money laundering (AML) and counter-terrorist financing (CFT) standard.

You must be sure that you are able to confirm your identity by the provision of documents as required. If you are unable to do so, this may prevent the activation of an account with Roiteks™.

The requirements are:

• Colour copies of both front and back of a valid Passport or a Government-issued ID.

• Colour Copies of your credit/debit cards, both front and back sides, with first twelve numbers covered, clearly showing the name and expiry date on the front and the signature and covered CVV on the back, used to make the deposit.

• A copy of a recent utility bill or bank statement with your name and address (no more than 3 months old).

• A signed copy of the "Declaration of Deposit" form. You will receive this form after every deposit from [email protected]

All four corners of the documents must be clearly visible with no alterations to the documents.

If the name does not appear on the card, we do need to see official evidence that the card belongs to the client.

If the card belongs to another person, the Cardholder must provide their ID and a utility bill before verification can be completed, and the Cardholder is responsible for signing the Card Authorisation Forms confirming a deposit has been made with the card used.

Some circumstances may require us to request these documents before allowing any other activities in your account, such as deposits or trades. Please note that if we do not receive the required documents on file, your pending withdrawals will be cancelled and credited back to your trading account. We will notify you on such event via our system.

Either party may terminate this Agreement by giving 10 (Ten) days written notice of termination to the other. Either party may terminate this Agreement immediately in any case of any breach of this Agreement or event of Default by the other Party.
a) Upon terminating notice of this Agreement, you shall be under the obligation to close all open positions, otherwise, the notice shall become void, or the Company shall have the right to close all open positions without assuming any responsibility. Such closure may result in an outcome that would be less favourable for you.
b) Client rewarded with a bonus or a trading credit should fulfill the required terms and conditions associated with the bonus policy to be eligible to submit the agreement termination and account closure request.
Upon termination, all amounts payable by Either Party to the other Party will become immediately due.

Termination shall not affect any outstanding rights and obligations according to the applicable law and the provisions of this Agreement.

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Call us

United Kingdom + 44 (20) 34554866

E-mail

SUPPORT: [email protected]
Roiteks™ a brand of Green Oak LTD. The website is owned and operated by Green Oak LTD Registered address Rozova Dolina 26, Sofia Bulgaria 1000 and located at Boulevard Totleben 53-55, 1606 Sofia, Bulgaria. Green Oak is a subsidiary of Vantu Capital LTD Registered address Trust Company Complex, Ajeltake Rd, Majuro MH96960.